DAY 1
Awareness of Cultural Diversity |
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Explore the many aspects of cultural diversity.
Discover how to eliminate racial and cultural barriers.
Learn how to prevent the ethnocentric reactions that can pervade your organization, causing exclusion of some, favoritism of others, intragroup conflict, and ineffective customer relations.
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DAY 2
Knowledge of Cultural Diversity |
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Discuss your opinions and hear how others identify with race, skin color, and other culture-related issues.
Examine "hushed and hidden" topics in cultural diversity, such as stages of racial identity development.
Explore the psychosocial history of racial groups and relate their communication and interaction styles to a race-conscious society.
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DAY 3
Skills in Cultural Competence |
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Learn how to develop trust and rapport needed to facilitate honest and open discussions of intense issues.
Determine your own level of competence in cross-cultural interactions and improve your cross-cultural communication.
Learn to recognize when cultural factors may be influencing personal dynamics and how to implement changes in conflict situations.
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DAY 4
Cross-Cultural Encounters |
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Apply techniques using your awareness, knowledge, and skills through role-playing that involves cross-cultural conflict.
Learn practical approaches to managing cultural encounters.
Develop a personal action plan to reduce tension, address cultural strengths and challenges, and recognize unconscious assumptions, motivations and actions.
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